Service Management: Operations, Strategy, Information Technology w/Student CD Review

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Service Management: Operations, Strategy, Information Technology w/Student CD ReviewThe topic of operations management is ever associated with manufacturing and industry. But it is also applicated to the service industry nowadays, since most of the new corporations are selling services.
The book covers all the topics: how to plan, how to create the service, how to test and finally reinvent. All the issues are covered with many examples, very clear. The book also contains a CD (I haven't explored it yet!!)
Only two points to improve:
- the book is a first book on the topic. Not good if you are an incumbent.
- it doesn't give any innovation in the field.
And finally, too expensive!!!Service Management: Operations, Strategy, Information Technology w/Student CD OverviewBalancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services. New material on Professional Service Firms highlights IBM's initiative to establish a Service Science, Management, and Engineering discipline. The Sixth Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics.Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The ancillary package includes student CD-ROM and Website that includes self-test quizzes, video clips, ServiceModel Software, and the Mortgage Service Game.

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Managing Projects: A Team-Based Approach with Student CD (The Mcgraw-Hill/Irwin Series Operations and Decision Sciences) Review

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Managing Projects: A Team-Based Approach with Student CD (The Mcgraw-Hill/Irwin Series Operations and Decision Sciences) ReviewI'm a lawyer turned businessman. As I've discovered, project management is synonymous with managing a business. EVERYTHING is a project. So I've been doing lots of project management reading. Lots of great materials out there but perhaps none as practical as this one (I admit to not having read every one-- though I must be getting close). Authors Brown and Hyer have offered an accessible guide for managing projects of all types. The books shows how to ask the right questions at the front end, clearly define the project, involve the team in planning, and apply just enough of the technical tools to suit the situation. I especially like the way they combined traditional methods, team-based tools, and leadership dimensions of project work - no other book seems to do this so effectively. Definitely a valuable addition to my executive library. I keep it close.Managing Projects: A Team-Based Approach with Student CD (The Mcgraw-Hill/Irwin Series Operations and Decision Sciences) OverviewStudents today are likely to be assigned to project teams or to be project managers almost immediately in their first job.Managing Projects: A Team-Based Approach was written for a wide range of stakeholders, including project managers, project team members, support personnel, functional mangers who provide resources for projects, project customers (and customer representatives), project sponsors, project subcontractors, and anyone who plays a role in the project delivery process.The need for project management is on the rise as product life cycles compress, demand for IT systems increases, and business takes on an increasingly global character.This book adds to the project management knowledge base in a way that fills an unmet need—it shows how teams can apply many of the standard project management tools, as well as several tools that are relatively new to the field.Managing Projects: A Team-Based Approach offers the academic rigor found in most textbooks along with the practical attributes often found more often in trade/professional publications.

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