Service Management: Operations, Strategy, Information Technology w/Student CD Review

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Service Management: Operations, Strategy, Information Technology w/Student CD ReviewThe topic of operations management is ever associated with manufacturing and industry. But it is also applicated to the service industry nowadays, since most of the new corporations are selling services.
The book covers all the topics: how to plan, how to create the service, how to test and finally reinvent. All the issues are covered with many examples, very clear. The book also contains a CD (I haven't explored it yet!!)
Only two points to improve:
- the book is a first book on the topic. Not good if you are an incumbent.
- it doesn't give any innovation in the field.
And finally, too expensive!!!Service Management: Operations, Strategy, Information Technology w/Student CD OverviewBalancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services. New material on Professional Service Firms highlights IBM's initiative to establish a Service Science, Management, and Engineering discipline. The Sixth Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics.Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The ancillary package includes student CD-ROM and Website that includes self-test quizzes, video clips, ServiceModel Software, and the Mortgage Service Game.

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College and Career Ready: Helping All Students Succeed Beyond High School Review

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College and Career Ready: Helping All Students Succeed Beyond High School ReviewIn his newest book, David Conley's excellent research and deep thinking continue to enrich the conversation on creating college success. This book weaves together many of Conley's precepts and experience: the focus on developing cognitive strategies and imparting content knowledge to students; practical ideas that both parents and schools can implement to prepare students for college; and years of quantitative and qualitative research. This is a "must read" for all of us who are working to create educational equity.College and Career Ready: Helping All Students Succeed Beyond High School Overview
Giving students the tools they need to succeed in college and work

College and Career Ready offers educators a blueprint for improving high school so that more students are able to excel in freshman-level college courses or entry-level jobs-laying a solid foundation for lifelong growth and success. The book is filled with detailed, practical guidelines and case descriptions of what the best high schools are doing.
Includes clear guidelines for high school faculty to adapt their programs of instruction in the direction of enhanced college/career readiness
Provides practical strategies for improving students' content knowledge and academic behaviors
Offers examples of best practices andresearch-based recommendations for change

The book considers the impact of behavioral issues-such as time management and study habits-as well as academic skills on college readiness.

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